Terms and Conditions

Quillio AI Legal Assistant Pty Ltd ACN 671 466 729 trading as Quillio AI Legal Assistant and Quillio operates legalassistant.au and quillio.au and all subdomains (Sites), iOS and Android mobile applications (Apps), Microsoft Word add-in application (MS Word Add-in), and third party social media channels (collectively Services).

Acceptance and Variation of Terms

Your permission to access Services is conditional upon agreeing to these Terms. You accept all terms by clicking 'accept,' creating an account, or using any Services part.

The company reserves the right to modify or discontinue Services and alter, amend or withdraw Terms, Privacy Policy, or material at any time without liability or notice. Continued use constitutes automatic acceptance of alterations.

Licence

A personal, revocable, non-exclusive, non-transferable, non-sublicensable licence to access Services is granted, subject to Terms and account limitations.

Acceptable Use

Services authorisation is limited to personal use and purposes made known by the company.

Restricted International Users

Access is subject to international export controls. Users from Cuba, Iran, North Korea, Sudan, Syria, or under US/UK sanctions are prohibited.

No Financial, Compliance or Legal Advice

We are a software provider only and not lawyers, accountants, financial advisors, or compliance specialists. Content is provided for general information only, not constituting advice of any kind.

Before acting on Content, users should undertake investigations and seek independent professional advice from qualified advisors.

Your Acknowledgements

Users acknowledge the company makes no warranties that Services are suitable for particular purposes or that outputs are factually accurate or comprehensive. Users are solely responsible for professional decisions and results/consequences from Service use.

Before providing advice to third parties, users must undertake investigations, exercise professional judgment, and seek independent advice.

Users are solely responsible for legal compliance regarding business undertakings using Services.

Our Apps and MS Word Add-in

App installation is subject to Apple App Store and Google Play Store terms. MS Word Add-in use is subject to Microsoft terms.

The company endeavours to ensure Apps support modern devices but doesn't warrant bug-free performance on all devices.

A personal, non-exclusive, non-assignable licence to use Apps and MS Word Add-in is granted with no sublicence rights.

Service interruptions beyond reasonable control receive best endeavours restoration efforts, but the company accepts no liability for interruptions caused by Apple, Google, or Microsoft services.

User Accounts

Account creation may require providing valid email addresses and setting up multi-factor authentication.

Users acknowledge they will provide accurate personal information, create only one account, not allow others access, and not create new accounts if disabled.

Account deletion via website facilities or contact results in User Content retention per data management policy.

The company reserves rights to alter accounts, delete accounts, or terminate access at any time without notice if Terms are breached or illegal/defamatory/offensive conduct is engaged in.

Fees and Payments

Fees are quoted in Australian dollars (AUD), exclusive of GST and VAT.

Subscription types include periodic subscriptions, minimum commitment periods, fixed fees, variable fees based on payment frequency, and usage-based fees per token or query.

Subscriptions automatically renew for original periods on the last day regardless of payment frequency.

A training fee of $600.00 plus GST/VAT applies to new Solo and Legal Practice customers, waived if Mandatory Training (one onboarding and three private sessions) is completed within thirty days.

Third party payment processors handle some payments subject to their terms.

Direct debit payments processed by Stripe are subject to the Stripe Services Agreement and BECS Debit Request Service Agreement, taking up to three business days.

Users authorise automatic charging for all monies due.

Account credits may be pre-purchased and forfeited upon subscription cancellation. Automatic top-ups charge saved payment methods when balances drop below specified levels.

Account suspension occurs if fees remain unpaid seven days after due dates. Interest at 15% per annum applies to overdue amounts, plus legal recovery costs.

Monies owed by the company may be set off against amounts users owe.

A separate Refund Policy governs refund matters.

User Data and Content

Nothing in these Terms affects your ownership of Content created, developed, or otherwise uploaded or submitted by you, including content generated using our software applications (referred to as User Content). You will, at all times, retain all right, title, and interest in and to all of your User Content.

Users grant the company royalty-free, worldwide, non-exclusive licences to store, host, copy, transmit, communicate, display, use, modify, create derivative works of, and back up User Content to deliver Services.

User Content may be sublicensed to third party technology providers not storing it or storing temporarily for compliance, eventually deleting permanently.

For web applications, Apps, and MS Word Add-in: User Content is segregated, each account receives only its own Content, third party providers don't store it or store temporarily for compliance, the company doesn't use User Content to train artificial intelligence.

User Content is retained indefinitely unless deleted, with data retained per management policy after deletion.

Users must not rely on Services as primary data storage, as the company isn't responsible for losses from inadequate backups.

Personal information in User Content remains user responsibility regarding privacy law compliance, with the company acting only as technology service provider.

Integrations

Integration Partners include Actionstep, Smokeball, and Clio. These Terms and Privacy Policy operate independently of Integration Partner terms.

Data may be retained independently of Integration Partner policies. Data deleted from Integration Partner systems may not delete from company systems simultaneously.

Data transmitted between systems makes the originating party not responsible for transmitted data held in receiving systems.

Actionstep users acknowledge the company application may access documents and data in Actionstep's platform, with Actionstep having no liability for the company's access or processing.

Affiliate Program

An affiliate program subject to separate affiliate terms and conditions may be offered, with terms variable at any time without notice.

Promotions and Discounts

Promotions and discounts are offered subject to these Terms and specified conditions.

Security

Users must keep login credentials secure and confidential.

The company may require periodic credential updates, with reasonable notice provided.

Multi-factor authentication is supported and encouraged, understanding professional indemnity insurers may require it.

Users must immediately notify the company of unauthorised credential use or security breaches.

The company takes appropriate steps to rectify unauthorised access, including credential cancellation and resetting.

The company uses reasonable endeavours for secure environments and data encryption, acknowledging internet information isn't completely secure and accepting no liability for security breaches.

Appropriate technical, operational measures, controls, and data security routines protect data against loss, unauthorised access, or destruction.

The company isn't responsible for data security on user-owned devices.

Third party certification compliance is committed to for attained standards.

No Interference

Users agree not to:

• Use Services damaging reputation or goodwill
• Permit unauthorised access
• Disable or tamper with billing mechanisms
• Reproduce, modify, or create derivative works (except where copyright laws prevent restraint)
• Decompile, disassemble, or reverse engineer Services
• Undermine computing system security or integrity
• Impair functionality or third party lawful use
• Gain unauthorised access
• Transmit damaging, offensive, or unlawful material
• Modify, copy, adapt, or reverse engineer programs
• Remove proprietary rights notices
• Use automated processes
• Use interfering software or manual repetition
• Cause unreasonable infrastructure strain, reload pages more than once every five seconds, or request pages more than 1000 times in 24 hours

Availability

The company uses best endeavours for continuous 24/7 accessibility but may suspend access without notice for malfunctions, fraud prevention, government compliance, or circumstances beyond reasonable control.

Access relies on factors outside company control including technical requirements, internet service providers, equipment, hosting, and bandwidth.

The company won't be liable for losses from such factors.

The company reserves rights to restrict access for maintenance and updating.

The company doesn't warrant error-free or defect-free Services. Alpha or beta parts may be withdrawn without notice. No liability applies to alpha/beta use, with liability limited to $100.

Copyright

Information and Content (excluding User Content) are owned by the company or affiliates and protected by Australian and international copyright and trademark laws. Users may only retain incidental copies for personal reference.

Our Intellectual Property

The company or affiliates own all rights, title, interest, and intellectual property rights in Services and hosted Content (excluding User Content). These Terms don't transfer IP Rights.

The company retains all IP Rights created by or for it, and to the extent rights vest in users, they irrevocably assign all such rights to the company immediately upon arising. Where assignment is impossible, users grant the company royalty-free, perpetual, worldwide licences to use, reproduce, modify, redevelop, sublicense, exploit, and commercialise such rights.

Online group training recordings vest IP Rights in the company, which may share recordings on Sites for other subscribed users, redacting privacy/confidentiality concerns where appropriate.

Users must not infringe third party IP Rights and are solely responsible for obtaining necessary consents and approvals.

Privacy

These Terms are subject to the incorporated Privacy Policy. Service use implies consent to personal information collection.

Persons collecting or accessing personal information must comply with applicable privacy laws, adopted codes/policies, protect information against loss and unauthorised access, and cooperate in complaint resolution.

The company may, in discretion, enter into Data Processing Agreements prevailing over inconsistent Terms provisions.

Third Party Sites and Content

Services may contain links to Third Party Sites (outside company control) and Third Party Content. The company takes no responsibility for Third Party Sites or Content, makes no endorsements, and provides links for convenience only. Users access at their own risk.

Purchases from third parties constitute separate agreements where the company is not a party.

Feedback

The company may solicit feedback about Services. The company owns all IP Rights in feedback and may use it without further approval or acknowledgement, with users assigning all IP Rights.

Off-Site Conduct

Contacting, abusing, advertising to, selling to, harassing, or harming persons using information from Services is a direct Terms violation.

Consequences for Violation

Company discretion allows legal action, service use blocking, account suspension/deactivation/deletion, and information disclosure to enforcement bodies for unlawful activity.

Monetary damages may be insufficient for brand damage, sales loss, or expense increase, with users consenting to injunctive or equitable relief.

Disclaimer

Services are delivered on 'as is' and 'as available' basis with latent and patent defects. Error-free or uninterrupted services aren't warranted.

AI technologies evolve rapidly with constantly changing reference content. Although errors are minimised, the company doesn't guarantee error-free or hallucination-free systems. Users are responsible for verifying output accuracy.

The company makes no representations, warranties, or guarantees, express or implied, including merchantability or fitness for particular purposes, including legal services provision.

Implied conditions or guarantees are excluded.

Due care prevents viruses, worms, trojans, and malware, but the company isn't responsible for system damage from Service use or third party sites.

Due care is undertaken with provided information, preserving it securely per Privacy Policy. However, information security isn't guaranteed and transmission risk is entirely user responsibility.

No warranty applies to account information or other data uploaded by persons.

Services may dynamically source third party content via APIs and other technologies. No warranties or guarantees apply to such data accuracy, with responsibility remaining with third parties.

Third party hosted content (advertisements, endorsements) remains third party responsibility, with the company not responsible for errors, omissions, or damage.

Users warrant not relying on published testimonials in subscriptions and having undertaken investigations.

Limitation of Liability

Users access Services at their own risk and expense, solely liable for their own acts, omissions, and negligence.

The company isn't liable for losses resulting from wilful acts, omissions, or neglect; use, non-use, or misuse of Services; Service failures or malfunctions; reliance on Content or professional advice; malicious attacks; third party IP infringement; or Terms breaches.

Company liability doesn't exceed total monies paid during preceding 24 months.

The company isn't liable for lost profits, lost goodwill, lost opportunities, or special, punitive, indirect, or consequential losses.

Indemnity and Release

Users indemnify and keep indemnified the company, officers, employees, contractors, agents, and representatives from losses (including legal costs) from actions, claims, demands, suits, or proceedings arising from wilful acts, omissions, or neglect; use, non-use, or misuse; User Content; reliance on Content or professional advice; third party IP infringement; or Terms breaches.

Users release the company and representatives from liability regarding wilful acts, omissions, or neglect; use, non-use, or misuse; User Content; Service malfunctions; reliance on Content or professional advice; malicious attacks; third party IP infringement; and Terms breaches.

Dispute Resolution

In disputes, users must notify the company via contact facility with full dispute details and supporting information, acting reasonably and in good faith to resolve amicably without formal legal action.

Neither party may take formal legal action without first seeking mediation, with costs shared.

Class Action Waiver

YOU AGREE THAT YOU MAY ONLY BRING A CLAIM AGAINST US IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/OR REPRESENTATIVE PROCEEDING, AND YOU HEREBY WAIVE YOUR RIGHT TO DO SO.

Reporting

Offensive content violating Terms should be reported via contact facility, stating concerns and clearly identifying content with descriptions and links.

Confidentiality

The company keeps User Content strictly confidential and doesn't disclose to third parties except with prior written consent, when information becomes public knowledge, or as legally required. If User Content may form evidence in legal proceedings with the company, retention and disclosure for such proceedings is acknowledged.

Users agree to keep confidential: Content on Sites and Services (including trust centre content); and information about the company, representatives, or business shared or reasonably regarded as confidential (legal, business, financial, technical, including intellectual property).

Exceptions apply to publicly available or known information, or information possessed before company awareness.

Users agree not to copy, record, or reproduce Confidential Information or use for personal purposes or company disadvantage. Upon request, users agree to return or destroy company Confidential Information.

Notices and Notifications

Notices may be sent through Services user interfaces or email. Users consent to these methods. The company accepts no responsibility for delivery failures.

General

The company may assign, novate, or dispose of rights or obligations to related entities or third parties without prior notice or consent.

These Terms contain the entire agreement, superseding previous representations, understandings, or arrangements.

Non-liability applies for breaches from Force Majeure Events outside reasonable control, provided prompt notification and full details are provided, and reasonable steps are taken to mitigate effects.

These Terms are governed by New South Wales laws with non-exclusive New South Wales court jurisdiction. Users must commence formal legal action in New South Wales.

Officer, employee, contractor, agent, or representative solicitation is prohibited during account holding.

No partnership, joint venture, or fiduciary relationship is created. Parties are independent contractors with no mutual legal binding authority.

Illegal, void, or unenforceable provisions are severed while remainder Terms remain in full force.

Rules of Interpretation

Bold-defined terms have allocated meanings throughout. Singular includes plural and vice versa. All genders are included. Alternate grammatical forms have corresponding meanings. Legislation references include delegated legislation, amendments, consolidations, replacements, or re-enactments. 'Including' doesn't limit generality. Dollar references mean Australian currency.